Sending Response Mail to Ticket creator in Zoho Desk
Here is our approach for sending Response Mail to the Ticket creator to ensure that his request will be processed by tomorrow in Zoho Desk
1. Creating Mail Template
1.1 Go to 'Setup' --> Tap on 'Templates'
1.2 Tap on the button 'Add'
1.3 Select 'New Template'
1.4 Enter the mandatory fields
1.5 Enter Mail subject and Mail content as your wish, then tap on 'Save'
2. Creating Business Hours
2.1 Go to 'Setup' --> Tap on 'Business Hours'
2.2 Tap on 'New Business Hour'
2.3 Enter 'Business Hour Name' and select 'Specific Hours'
2.4 Set Business hour and tap on the button 'Save'
2.5 Now, Business Hour is added
3. Creating Workflow
3.1 Go to 'Setup' --> Tap on 'Workflows'
3.2 Tap on the button 'Create Rule'
3.3 Fill up the required fields and tap on 'Next'
3.4 Select 'Create' from 'Execute on' and tap on 'Next'
3.5 Tap on 'Click to select' from 'Criteria' and tap on 'Next'
3.6 Select 'Execution Time'
3.7 Select 'during business hours of' and choose the Business Hour which we created in step 2
3.8 Tap on 'New' from 'Actions'
3.9 Give Alert Name and select the Mail template which we created in step 2
3.10 Select 'Record Owner' and 'Record Creator' then tap on 'Save'
3.11 Tap on 'Save'
